Hi krisp kutz,

This doesn't sound great - are you still having this issue?

If so, please open a support ticket here: support.serato.com and one of our tech support team will work with you on the issue.

Yes I opened a support ticket but still no luck getting it working. Super frustrating

Hi krisp kutz,

Sorry for the delay, I have expedited your request to speed up resolving your issue.

Please check your emails shortly, and you should see a further reply from Jon H.

cheers

Yes got it working thanks so much!

Nice!

I have the exact same problem.
Very frustrating. Any help on how to get it sorted?

Preferences > network >advanced> proxies if SOCKS proxie is clicked on turn it off and restart you computer and then reopen studio after the restart

so when i try and get studo to run on my computer i get a network error saying i need to connect to the internet or try again later. does anyone have a solution for this? please let me know (Serato Studio)

Hi Jay7188,

Can you please try the steps from the Network Error section at the beginning of the following troubleshooting article?

support.serato.com

Cheers

have already tried everything

Hi Jay7188,

Sorry to hear that.

I can see you're working with Josh on a Support ticket, I will get in touch with him to suggest some more troubleshooting.

Hopefully we can get this resolved swiftly for you.

okay .. Thank you very much

An 'error' is a deviation from accuracy or correctness. A 'mistake' is an error caused by a fault: the fault being misjudgment, carelessness, or forgetfulness. www.saadashraf.net

how can I change the language in the software?

Hi Jay7188,

Currently Serato Studio does not have the option to change language from English, though this is a possibility in the future. Apologies for this inconvenience.

Okay ... in German it would be nice

my serato studio keep opening and going to the subscribe screen but im subscribed already
when i click subscribe it says im subscribed but the program wont open.

Hey djkwickstarr,

Sounds like a license issue that you'll need to work through with support. Can you please set up a Help Request here: support.serato.com

They'll get right back to you and sort you out.

Phil

I got it working i was told i had to reinstall my OS on mac so that did the trick thanks again though.

Nice!

what's the solution for this on a Windows 10 computer

so when i try and get studo to run on my computer i get a network error saying i need to connect to the internet or try again later. does anyone have a solution for this for a windows 10 computer

Hey djreggieward,

Sorry too hear you're having activation issues, unfortunately this sounds like a license issue that you'll need to work through with support. Can you please set up a Help Request here: support.serato.com

They'll get right back to you and sort you out.

Phil

<spam removed>

do anyone own serato sample and recently discovered when opening serato sample, it says error code 4

Hello,
I have the same issue. The software doesn't manage to connect to the internet.
I keep getting the "Please connect to the internet with Serato DJ Pro open" message ...

My license is valid since I use it on an other computer as well, connected to the same network. I've already been through all the process with the support, without any success.

If anyone managed to figure this out, I will be very grateful :D

Hey BurningPalm,

Sorry to hear you're still experiencing some issues here. Would you mind sharing the support ticket number you raised?

I can follow this up for ya

Cheers!

Hello,

I figured out the issue.
After installing Wireshark for debbuging, I realised the DNS query to serato.com wasn't resolved.

I changed my DNS provider and Serato managed to check my license. Make sure to flush your DNS cache after changing the provider.


Cheers,