Hello,

First time posting here - I used to DJ with Serato but now I'm more focused on producing and engineering music. I love using Serato Sample (especially for the stems feature) and was excited to dive into the new Hex FX plugin.

After testing it out I ended up purchasing it because I loved the sound and variety of the effects but I think the interface needs some updates, especially to use it as a mixing tool. I tried emailing support and was directed here so I'm copying what I sent to them in hopes someone from Serato reads this. I searched to check if anyone had posted about this yet but strangely didn't see anything.

Firstly, a redo/undo button internally would be huge. There are so many parameters to mess with you could easily go overboard and need to go back. I've already had to restart several sessions because the parameters did not respond to my DAWs undo and there isn't an internal one (unless I'm missing this?).

Secondly, I need to be able to set my default preset to something other than "A Hex Melody Warbler" every time. I'd honestly love for it to just load empty as a default, that seems like a no-brainer to me. Every time I load an instance of the plugin on something I'm listening to it's so extreme and jarring and throws me off my workflow.

Third isn't a suggestion but rather a bug I've discovered in Ableton on a Mac M1- the unlink button for macro knobs works in parameters but I can't seem to make new links or connections when I right-click on a button that isn't currently linked...all I get is the greyed-out text of "unlink."

There's probably others but those were the main ones that came to mind. Despite these issues, I've been using it regularly since I bought it.

I hope you guys continue to take feedback and continue to update this product as all the effects sound amazing and are very inspiring but some very basic user interface things need to be ironed out.

Thank you,

Sam